Return & Exchange Policy

Our jewelry pieces are not manufactured on a large-scale assembly line; each one is crafted by skilled artisans, who invest their time, effort, and creativity into every single creation. As such, handmade jewelry inherently carries slight variations and unique characteristics that set each piece apart from the rest. These slight imperfections, far from being flaws, are proof of the authenticity and individuality of your piece, making it truly one-of-a-kind.

The minor differences from piece to piece are a testament to the artisanal nature of our process, adding to the personal and distinct touch of our designs.

At Sarabande Accessory, we take immense pride in the craftsmanship and uniqueness of our pieces. However, we understand that there might be instances where you are not entirely satisfied with your purchase.

 

 丨Eligibility for Return or Exchange:

Buyers may exchange items within 7 days of delivery. We do not accept returns or cancellations after 24 hours. However, if there is any issue with your order, please message us, and we will do our absolute best to assist you!
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丨Condition of Item:
Items must be returned in their original condition. If an item is not returned in its original condition, the buyer may be responsible for any loss in value, as agreed upon with the seller.
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丨Return Shipping Costs:
Buyers are responsible for the cost of return shipping.
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丨Damages During Shipping:
If your item arrives damaged, please contact us immediately after opening the box and provide a picture as proof. We offer a full refund or replacement if you pay a $5 shipping fee.
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丨Delayed or Missing Packages:
If your package is delayed or missing, please contact your local postal office for assistance. Please note that we do not take responsibility for missing packages.
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丨Process:
To initiate a return or exchange, please contact our customer service team to obtain a return authorization.
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丨Refund or Exchange:
Once we receive and inspect your returned item, we will process your refund or exchange as agreed. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help!

 

 

 

 

 

 

 

At Sarabande Accessory, we celebrate creativity and individual expression by offering a stunning collection of handmade jewelry from all around the world.

  • Fully Made by Hand

    Each piece is made by designers with unique ideas and love.

  • Perfect Quality

    Handmade means we hand pick all the materials, make sure they are safe and flawless.

  • Free Shipping Over $99

    Ttrustful and fast shipping service to make sure everything arrives safely.